Privacy Policy

At Shreeman Narayan Worldwide Tours Pvt Ltd (SNWT), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the steps we take to protect it when you visit our website, contact us, make an enquiry, or use our travel and tourism services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Us

Shreeman Narayan Worldwide Tours Pvt Ltd ("SNWT", "we", "us", or "our") is a Nepal-based travel and tourism company offering tours, trekking, sightseeing, adventure travel, corporate travel and other travel-related services in Nepal and selected destinations.

This Privacy Policy applies to information collected through our website, enquiry and booking forms, email, telephone, messaging services, and other communications relating to our services.

2. Information We Collect

We collect only the information that is reasonably necessary to respond to enquiries, arrange travel services, process bookings, communicate with travellers, meet legal requirements, and provide safe and efficient travel experiences.

2.1 Contact and Enquiry Information

When you contact us or submit an enquiry, we may collect:

Full name
Email address
Telephone or mobile number
Country or city of residence
Travel dates
Number of travellers
Tour or trekking interests
Special requests or preferences
Any other information you voluntarily include in your message

2.2 Booking and Travel Information

When you proceed with a booking, we may need additional information required to arrange your trip, including:

Passenger and traveller details
Date of birth
Nationality
Passport or travel-document details
Travel itinerary and accommodation information
Flight arrival and departure information
Emergency contact information
Dietary requirements
Accessibility or special travel requirements
Relevant health or medical information voluntarily provided for travel safety

We request sensitive information only where it is relevant and reasonably necessary for the services requested, travel arrangements, permits, emergency assistance, or traveller safety.

3. How We Collect Information

We may receive personal information through:

Our website and online enquiry forms
Booking forms and travel documents
Email correspondence
Telephone calls
WhatsApp or other messaging services
In-person communications
Information provided by a person making a booking on your behalf
Travel partners and service providers involved in your booking

4. How We Use Your Information

We may use the information we collect for the following purposes:

To respond to your enquiries and requests
To prepare quotations and itineraries
To process and manage bookings
To arrange tours, trekking, transportation and accommodation
To arrange guides, porters and other travel services
To obtain required travel permits and permissions
To process or confirm payments
To communicate important information about your trip
To provide customer support
To manage cancellations, amendments and refunds
To assist with emergencies or traveller safety where necessary
To comply with applicable legal, regulatory and accounting requirements
To improve our website, products and services
To prevent fraud, misuse and unauthorized activity

5. Payment Information

Where online or electronic payment services are used, payments may be processed through banks, payment gateways, financial institutions, or other authorized payment service providers.

We do not intend to store complete payment-card information such as full card numbers, security codes, or PINs on our website unless a particular payment service expressly and securely provides for such storage.

Payment providers may process your information according to their own privacy policies and terms. We recommend reviewing the privacy policies of the relevant payment provider before making a payment.

6. Sharing Your Information

We do not sell, rent, or trade your personal information for monetary gain.

We may share relevant information when it is necessary to provide the travel services you have requested. Depending on your itinerary, this may include:

Hotels, resorts, lodges and accommodation providers
Airlines and transportation providers
Guides, trekking guides and porters
Tour operators and local service partners
Government authorities and permit offices
National parks and conservation authorities
Payment processors and financial institutions
Insurance or emergency assistance providers where necessary
Professional service providers who assist us in operating our business

We share only information that is reasonably necessary for the relevant service, legal requirement, operational purpose, or safety requirement.

7. Government and Travel Requirements

Certain trekking, tour, climbing and travel services require personal information to obtain permits, registrations, tickets, accommodation, transportation, or other official services.

Where required, we may provide relevant traveller information to government authorities, tourism authorities, immigration authorities, national parks, conservation areas, airlines, or other authorized organizations in accordance with applicable requirements.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functionality, improve user experience, maintain sessions, remember preferences, and understand how our website is used.

Depending on the services implemented on our website, third-party services such as analytics, maps, social-media features, payment services, or other embedded technologies may also use cookies or similar technologies.

You may control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Website and Technical Information

When you visit our website, certain technical information may automatically be recorded by our hosting or security systems. This may include:

IP address
Browser type and version
Device or operating-system information
Requested pages and URLs
Date and time of requests
Referring website information
Security and error-log information

We may use this information to maintain website security, identify technical problems, prevent abuse, monitor system performance, and improve our services.

10. Communications and Marketing

We may contact you regarding an enquiry, booking, itinerary, payment, travel update, cancellation, operational matter, or other information directly related to a service you have requested.

Where permitted, we may also send information about new tours, travel offers, company updates, or promotional activities.

You may request that we stop sending non-essential marketing communications at any time by contacting us or using an available unsubscribe option.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Access to personal information is limited to individuals and service providers who reasonably need the information to perform their responsibilities.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal, accounting, tax, or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

13. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of information where there is no continuing lawful reason to retain it
Withdrawal of consent where processing is based on consent
Restriction or objection to certain uses of your information
Removal from non-essential marketing communications

Some information may need to be retained where required by law, accounting requirements, contractual obligations, travel regulations, or legitimate business and safety purposes.

14. Children's Privacy

Our website and travel services are primarily intended for adults. We do not knowingly collect personal information from children for independent marketing or account creation.

Where a minor participates in a family or group trip, relevant information may be provided by or with the involvement of a parent, legal guardian, or responsible adult as necessary to arrange and safely operate the trip.

15. Third-Party Websites

Our website may contain links to third-party websites, including social-media platforms, payment providers, airlines, hotels, government websites, maps, or other travel-related resources.

These websites operate independently and may have their own privacy policies and terms. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

16. International Visitors

Our services are provided primarily from Nepal, but we welcome travellers from many countries. Where necessary to provide your requested travel services, your information may be accessed, processed, or shared with service providers located in Nepal or another country.

By providing information required for your travel arrangements, you acknowledge that such processing or transfer may be necessary to provide the services you have requested.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, or applicable legal and regulatory requirements.

When we make changes, the updated version will be published on this page with the revised effective date.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact SNWT through the contact details provided on our website.

We will make reasonable efforts to review and respond to privacy requests in a timely manner.

Effective Date: October 7, 2026

Shreeman Narayan Worldwide Tours Pvt Ltd (SNWT)
Kathmandu, Nepal